Surveys can be used as report cards to determine how well you are satisfying member needs, to ascertain support for issues such as capital planning or membership initiatives. Surveys can be scheduled on a periodic basis to benchmark your membership satisfaction progress. Club Mark will work with you to determine the optimum way to construct each question within the survey and how best to benchmark your member’s response by age, family make-up and other demographic variables.
Club Mark offers a variety of online surveys that can be emailed to your members or linked directly to your Club’s website. For members not wishing to complete the survey online, simply print the survey for members to complete. Upon completion of the survey, Club Mark will evaluate the results and provide a detailed written report and PowerPoint presentation.
- Custom member surveys
- Culture surveys (Staff)
- Pulse surveys
- Point of sale surveys