Club Management: The Crucial Role of Emotional Intelligence


Hello there, this is Skip Avery from Club Mark Advisors. Today, we’re addressing an important concept that goes beyond just being a current industry buzzword – Emotional Intelligence. This ‘People First’ mantra, as emphasized by Jackie and Three Carpenter, has proven to be a significant factor in club management.

The Importance of Emotional Intelligence

Emotional Intelligence involves managing one’s emotions and influencing others’ emotions effectively. It is a vital leadership tool that can greatly enhance the functioning of any club. It’s important to clarify that Emotional Intelligence does not merely entail maintaining a cheerful disposition during favorable times. It also encompasses resilience in challenging situations and the ability to keep your team motivated and inspired under difficult circumstances.

Understanding Emotions

Our emotional experiences can be dissected into three parts: our personal feelings (subjective experience), our physical reactions (physiological response), and how we express these feelings (behavioral or expressive response). Misunderstanding these aspects can lead to stress or fear responses, leading us into a fight or flight mode. Therefore, self-awareness is key – understanding our five core emotions and their potential intensity.

Core Emotions

These core emotions include Anger, Fear, Sadness, Disgust, and Enjoyment. These can be experienced at different levels – Visceral (deeply ingrained), Behavioral (how we act), and Reflective (how we think about them).

Strategies for Boosting Emotional Intelligence

Boosting Emotional Intelligence can be achieved through several strategies:

  • Active listening: This enhances self-awareness but requires practice.
  • Self-management: This involves maintaining composure and logical thinking under pressure.
  • Building a culture of listening: Recognizing emotions in others can better manage your own emotions.
  • Relationship management: This fosters strong teams and encourages collaboration.
  • Conflict management: This ensures issues are resolved swiftly and decisively.

The Role of Vulnerability

An often-ignored aspect of leadership is vulnerability. Displaying vulnerability can aid in developing Emotional Intelligence as it fosters deeper connections with others and enhances authenticity.

Communication: The Cornerstone

Communication forms the bedrock of Emotional Intelligence and change management. Effective communication can inspire your team and facilitate the achievement of personal and professional goals.

Why Develop Emotional Intelligence?

Developing Emotional Intelligence is crucial as it enables you to manage your emotions and influence others, thereby making you a more effective leader. It also aids your team in harnessing their emotions for personal and professional growth. A study by Bradberry and Greaves revealed that only 36% of people could accurately identify their emotions. What measures are you taking to enhance your Emotional Intelligence?


Remember, the strength of a leader directly influences the strength of the team. Hence, developing Emotional Intelligence should be a priority for all leaders.